Payment & Refund Policy

Payment Methods

  • ● Accepted Payment Methods: Credit Card (Visa, Mastercard), Alipay, WeChat Pay, PayPal
  • ● Payment Security: All payment information is encrypted using SSL technology to ensure secure transactions.
  • ● Currency: All transactions are processed in New Zealand Dollars (NZD).

Refund Policy

● Refund Conditions:

  • ○ Damaged During Shipping:

    If the product or packaging is damaged during transit:

    • a.Take timestamped photos of the damaged package before signing for delivery.
    • b.Contact customer service within 24 hours of delivery with order number and evidence (photos/videos).
    • c.Verified cases will qualify for free replacement or full refund (including shipping fees).
  • ○ Quality Issues (Priority Replacement):

    For defective/expired products (broken seal, spoilage, etc.):

    • a.Replacement is prioritized for faster resolution.
    • b.If requesting a refund, both product cost and round-trip shipping fees will be refunded.
  • ○ Purchasing Error:

    Returns due to buyer’s error require:

    • Original packaging with unbroken seals.
    • Customer covers return shipping costs.
  • ○ Non-refundable Items:

    Customized/discounted products (unless defective).

● Refund Process:

  • 1.Submit request via email/live chat with:
    Order number
    Detailed reason + evidence (for damage/quality issues)
  • 2.Priority replacement orders will ship within 3-5 business days after confirmation.
  • 3.Refunds processed within 5-7 business days after receiving and verifying returned items.

● Refund Method:

  • Refunds issued to original payment method.
  • Important:
    Exchange rate differences or third-party transaction fees (e.g., PayPal/bank charges) will not be compensated.

● Important Notes:

  • ○ Pre-delivery Inspection:

    We recommend inspecting package condition before signing delivery. Refuse acceptance if outer packaging shows obvious damage and contact us immediately.

  • ○ Financial Disclaimer:

    Cross-border refunds may incur currency conversion fees or payment platform charges beyond our control. Final received amount depends on your financial institution.

  • ○ Evidence Requirements:

    Claims without timestamped photos/videos within 24 hours may be rejected.

Contact Us

For urgent shipping damage issues (must contact within 24 hours):